Resilient Care Therapy, LLC Privacy Policy

Introduction Resilient Care Therapy, LLC ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect information through our website and clinical services, in compliance with applicable federal and state laws, including HIPAA.

Notice of Health Information Practices (HIPAA Compliance) As healthcare providers, we maintain strict confidentiality regarding your protected health information (PHI).

• How We Use and Disclose PHI: We use and disclose your health information for routine business operations, specifically Treatment (coordinating and providing clinical care), Payment (processing billing, insurance claims, and out-of-pocket transactions), and Healthcare Operations (quality assessment, staff supervision, and practice management).

• Required Disclosures: We may disclose your information when mandated by federal, state, or local laws, to avert a serious threat to health or safety, to report suspected abuse or neglect, or in response to valid judicial or law enforcement orders.

• Your Health Rights: You have the right to inspect and copy your clinical records, request amendments to incorrect information, request restrictions on certain uses and disclosures, obtain an accounting of certain disclosures, and request confidential communications through specific channels.

Site Privacy and Information Collection When you visit our website or use our online portals, we may collect non-health-related Personal Information (such as your name, email address, and phone number) to facilitate appointment scheduling, respond to inquiries, and provide administrative services.

• Passive Data Collection: We utilize tracking technologies and analytics tools (such as Google Analytics) to monitor site performance and improve user experience. You may opt out of Google Analytics tracking using browser add-ons.

• Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

Data Security We implement commercially reasonable administrative, physical, and technical safeguards—including encryption—to protect your personal and health data against unauthorized access, alteration, or disclosure. However, no electronic transmission over the Internet can be guaranteed 100% secure.

Data Retention and Deletion We retain personal and clinical records only for as long as necessary to fulfill professional, legal, and regulatory requirements. You may request the deletion of non-clinical personal data by contacting us directly, though certain medical and business records must be retained in accordance with state and federal retention laws.

Updates to This Policy We reserve the right to modify this Privacy Policy at any time. Any updates will be posted directly on our website with a revised effective date. Continued use of our services constitutes your acknowledgment and acceptance of these terms.

Contact Us For questions regarding this policy, to exercise your privacy rights, or to file a privacy complaint, please contact us.

Revised on September 10, 2026